[.b:text-align:right;font-size:10pt][বাংলা](/terms-of-service-and-privacy-policy/bn) | [English](/terms-of-service-and-privacy-policy/en)[./] **Platform:** esohor.com<br> **Operated by:** Esohor<br> **Address:** SP Park, Police Lines, Tangail Sadar, Tangail — 1900, Bangladesh<br> **Contact:** contact@esohor.com<br> **Document Version:** 1.0.0 > **Version Notation:** The first number indicates a fundamental change to your rights or obligations incompatible with prior versions. The second number indicates major changes. The third number indicates minor corrections such as spelling or clarity improvements. Users are encouraged to review this document whenever the first or second number changes. > **This document may be updated at any time.** For fundamental or major revisions (affecting the first or second version number), Esohor will make reasonable efforts to notify users directly—via email, in‑app notification, or an official post. By continuing to use Esohor after any update, you acknowledge and accept the revised terms. You remain responsible for reviewing this document periodically, regardless of whether you receive a notification. **Disclaimer: This Terms of Service is provided in multiple languages for user convenience. In the event of any inconsistency or conflict between translations, the [Bengali](/terms-of-service-and-privacy-policy/bn) version shall prevail and be legally binding.** --- ## PART I — TERMS OF SERVICE (USER AGREEMENT) --- ### 1. Introduction & Acceptance Welcome to Esohor ("we", "us", "our", "the Platform"). By accessing or using esohor.com — including its social features, e-commerce features, or any other service offered on the Platform — you ("you", "the user") agree to be fully bound by these Terms of Service ("Terms") and our Privacy Policy below. If you do not agree to these Terms, you must immediately stop using the Platform. These Terms constitute a legally binding agreement between you and Esohor. --- ### 2. About Esohor & Platform Scope Esohor is a multi-purpose digital platform currently offering: - **Social features:** posting, commenting, sharing, voting, and community participation. - **E-commerce features:** buying and selling products between users. Esohor intends to expand into additional services including but not limited to education, job listings, and professional appointment bookings (doctors, lawyers, and similar professions). These upcoming and existing features will be governed by these Terms unless separate terms are introduced. **Early-Stage Platform Disclaimer:** Esohor is currently in an early stage of development. The Platform may contain bugs, errors, incomplete features, or unexpected behavior. By using Esohor, you expressly acknowledge and accept this. **Esohor shall not be liable for any loss, damage, data loss, missed opportunity, financial loss, or any other harm arising from such errors or bugs.** Esohor's liability is strictly limited to claims arising from transactions conducted through "esohor official" badged WebPlaces, and to mediated transactions as expressly provided under Section 7A. In the case of "esohor official" badged WebPlaces, Esohor's total liability shall not exceed the value of the single most recent completed purchase made by the claimant on that WebPlace prior to the date of the claim. In the case of mediated transactions under Section 7A, Esohor's total liability shall not exceed the total value of the payment held for that specific transaction. Esohor shall have no liability whatsoever for any claim arising outside of these two categories. Any claim must be verified as directly caused by Esohor's fault, as established by a competent court of jurisdiction, or as Esohor may acknowledge in writing. --- ### 3. The WebPlace — Your Account & Identity on Esohor On Esohor, every account is a **WebPlace**. A WebPlace is your identity, presence, and the means through which all activity on the Platform occurs. It functions similarly to a social page but extends further — it is your storefront, your profile, your community hub, and your professional presence, all in one. There is no meaningful distinction between a "user" and their WebPlace — everything you do on Esohor is done through your WebPlace. Your username is also tied to your WebPlace. #### 3.1 WebPlace Names & Usernames - Your WebPlace name and username must not strictly mimic, impersonate, or create confusion with any legally registered individual, business, brand, trademark, or institution. - Esohor reserves the right to rename, suspend, or reclaim any WebPlace name or username at any time, without prior notice, if it determines — at its sole discretion — that the name violates these Terms or is otherwise inappropriate. - You may voluntarily request a WebPlace name or username change at any time. Such requests are subject to a fee as specified in the applicable fee schedule published on the Platform at the time of the request. #### 3.2 WebPlace Verification - A WebPlace may be verified as an individual identity using a valid National Identity Document (NID). - A WebPlace representing a business, organization, or institution may be verified by submitting the necessary registration documents as required by Esohor. - Verification is at Esohor's discretion and does not guarantee any particular status or benefit beyond what is explicitly stated. - Verification may be subject to a yearly renewal fee. The applicable fee, if any, will be communicated during the verification process. Failure to renew may result in the removal of verified status. #### 3.3 "Esohor Official" Badge The **"esohor official"** badge is assigned exclusively by Esohor's own authority — that is, the owners and operators of Esohor — to WebPlaces that are directly owned, operated, and controlled by Esohor itself. An "esohor official" badged WebPlace is a sister concern or direct operational arm of Esohor, not a third-party seller or user. No user may apply for, purchase, or otherwise obtain this badge. Esohor reserves the right to assign, revoke, or modify the "esohor official" designation at any time at its sole discretion. --- ### 4. Eligibility & Account Creation #### 4.1 Age & Parental Responsibility There is no minimum age requirement to create a WebPlace on Esohor. However, users under the age of 18 must have obtained the prior consent of a parent or legal guardian before creating an account or using the Platform. By creating an account, you represent that you meet this eligibility requirement and, if a minor, that you have obtained the required parental or guardian consent. **Esohor does not and cannot independently verify the age of users or the existence of parental consent.** If false or inaccurate information is provided regarding age or consent, Esohor bears no liability whatsoever for any consequence arising from such misrepresentation. **It is the sole responsibility of parents and legal guardians to monitor and control their minor children's access to and use of the Platform.** Esohor expressly disclaims all liability for any harm, damage, or loss arising from a minor's use of the Platform where parental consent was not in fact obtained, or where a user misrepresented their age or consent status. #### 4.2 Registration To create a WebPlace, a valid email address is required. An OTP (One-Time Password) will be sent to your email for verification. You are responsible for maintaining the security of your email account. #### 4.3 Accuracy You agree to provide accurate, complete, and up-to-date information when creating your account and at all times thereafter. Providing false or misleading information — including but not limited to misrepresentation of age or parental consent — may result in immediate suspension or termination of your WebPlace, and Esohor shall bear no liability for any consequence arising from such misrepresentation. --- ### 5. Esohor's Authority Over Accounts & Platform Esohor reserves the right, at its sole discretion and without any prior notice or obligation to provide reasons, to: - Delete, restrict, lock, ban, or suspend any WebPlace or content that violates these Terms or applicable law. - Rename or reclaim any WebPlace name or username that violates these Terms. - Limit or remove any feature, privilege, or access associated with your WebPlace. - Take any other action Esohor deems necessary to protect the Platform, its users, or to comply with applicable law. **Esohor does not edit, alter, or manipulate the content of your posts, comments, or votes.** Your posts, comments, and votes are solely your own expression. Esohor's authority is limited to removal, restriction, or moderation of content — not modification of its substance. You acknowledge and accept that Esohor may exercise any of the above at any time for any reason, including reasons not explicitly listed here. --- ### 6. Content Rules & Acceptable Use By using Esohor, you agree not to post, share, upload, transmit, or otherwise make available any content that: - Is illegal under the laws of Bangladesh or any applicable jurisdiction. - Contains pornography, explicit sexual content, or adult material of any kind. - Promotes, glorifies, or incites hate speech, discrimination, or violence against any individual or group. - Harasses, threatens, or intimidates any person. - Infringes upon any copyright, trademark, trade secret, or other intellectual property right. - Contains malware, viruses, or any harmful code. - Is fraudulent, deceptive, or misleading. - Violates the privacy of others. - Is generated or distributed through bots, scrapers, or any automated means without Esohor's prior written consent. - Is otherwise objectionable, as determined by Esohor at its sole discretion. Esohor reserves the right to remove, hide, restrict, lock, or take any action regarding any content at any time, without prior notice, for any reason including but not limited to the rules above. #### 6.1 Content Ownership & License to Esohor You retain ownership of the original content you post on Esohor. However, by posting any content on the Platform — including but not limited to posts, comments, images, product listings, and any other material — you grant Esohor a **perpetual, irrevocable, worldwide, royalty-free, fully sublicensable license** to use, reproduce, distribute, display, modify, adapt, publish, and create derivative works from that content, in any medium, for the purposes of operating, maintaining, and improving the Platform. Where Esohor intends to use your content for commercial purposes beyond the ordinary operation of the Platform — including but not limited to advertising, promotional campaigns, or third-party partnerships — Esohor will make reasonable efforts to notify you of such use in advance. Such notification may be made via email, in-app notification, or a published notice on the Platform. This license continues even if you delete your content or your account. Esohor's right to use content already incorporated into Platform operations, archives, or records is not affected by deletion. You represent and warrant that you have the right to grant this license for any content you post. #### 6.2 Esohor's Intellectual Property All trademarks, logos, brand names, platform design, source code, and other intellectual property belonging to Esohor are the exclusive property of Esohor. You may not use, reproduce, or imitate any of Esohor's intellectual property without prior written permission. --- ### 7. E-Commerce — Buying & Selling #### 7.1 Nature of Transactions Esohor facilitates connections between buyers and sellers. Unless a transaction is explicitly marked with the **"esohor official"** badge — in which case the transaction is conducted on a WebPlace directly owned and operated by Esohor — Esohor is not a party to any transaction between users. For all non-official transactions, all agreements regarding price, delivery, and terms are solely between the buyer and seller directly, and Esohor bears no responsibility or liability for such agreements or their outcomes. Notwithstanding the foregoing, where a transaction on a third-party WebPlace is conducted through Esohor's designated payment mechanism, Section 7A shall apply. #### 7.2 Payment Currently, payments are processed via **bKash** (manual). Payment coordination is handled directly between buyer and seller through their own means of communication. This process is temporary and will be replaced by an integrated payment system in a future update. Esohor intends to integrate SSLCommerz and other payment gateways in the future. Esohor does not guarantee or mediate payments made outside of Esohor's official payment mechanism, and bears no liability for any loss arising from payment arrangements made directly between users. A processing fee may be deducted from transactions. The applicable fee depends on the nature of the deal and will be communicated where applicable. #### 7.3 Shipping & Transportation Costs The buyer is responsible for paying transportation/shipping costs when purchasing a product. If a product is returned, the buyer is also responsible for the return shipping cost, except in the cases described in Section 7.5. #### 7.4 Returns — Time Limit To be eligible for a return or refund, the buyer must inform the seller within **48 hours of delivery** of the product using the seller's contact information. Failure to notify the seller within this window may forfeit the buyer's right to a return or refund. An automated returns and claims system is planned for the future. #### 7.5 Refunds — Damaged or Wrong Items If a product arrives damaged or the wrong item is delivered, the buyer is entitled to a **full refund including the original shipping cost.** This refund will be processed after a thorough examination and verification of the claim by Esohor. Refunds are issued to the buyer's registered bKash account. For all other returns, the buyer bears the transportation cost for both the return and any reshipment. #### 7.6 Third-Party Marketers & Commissions Esohor may operate commission-based marketing programs. If a purchase is made through a third-party marketer, the specific amount or details of any commission earned by that marketer will not be disclosed to the purchasing user. The existence of commission-based arrangements may be disclosed where required by applicable law. Esohor holds full authority to restrict, modify, suspend, or terminate any commission-based arrangement with any marketer at any time, without notice or liability. --- ### 7A. Esohor-Mediated Transactions (Third-Party WebPlaces) #### 7A.1 Overview Where a transaction between users on a third-party WebPlace is conducted through Esohor's official payment mechanism, Esohor will act as a neutral payment intermediary. In such cases, Esohor will hold the payment on behalf of both parties, maintain accounting records for the transaction, and release funds to the appropriate party upon successful completion of the agreed sale, service, or other arrangement. This mediation applies exclusively to transactions processed through Esohor's designated payment mechanism. Transactions settled outside of this mechanism remain solely between the buyer and seller, and Esohor bears no responsibility or liability for their outcome, as stated in Section 7.1. #### 7A.2 How It Works 1. **Payment Initiation:** The buyer submits payment through Esohor's official payment mechanism. Esohor receives and holds the payment in trust on behalf of both parties. 2. **Accounting Entry:** Upon receipt of payment, Esohor records the transaction in its accounting system, creating entries for both the payer and the recipient. 3. **Completion & Handover:** Upon confirmed successful handover of the product, or confirmed completion of the service or agreed arrangement — as determined by Esohor based on available information — the buyer protection window described in Section 7A.3 begins. Funds become eligible for seller withdrawal only after this window has elapsed without a valid claim. #### 7A.3 Buyer Protection Window & Right to Claim The buyer retains the right to raise a claim or request a refund within **three (3) days** of confirmed successful handover of the product or completion of the service. To do so, the buyer must contact Esohor at **contact@esohor.com** within this window, clearly stating the grounds for the claim. Once the three (3) day window expires without a valid claim being raised, the transaction is considered complete and the held funds become available for the seller or service provider to withdraw. No claims will be entertained after this window has elapsed, except at Esohor's sole discretion in exceptional circumstances. #### 7A.4 Seller Withdrawal Following the expiry of the buyer protection window under Section 7A.3 without a valid claim, the seller or service provider may request withdrawal of their available balance. Withdrawal requests may take up to **five (5) business days** to process and disburse. Esohor reserves the right to delay disbursement if a claim, dispute, or investigation relating to that transaction is ongoing at the time of the request. #### 7A.5 Claim Verification Process Upon receiving a claim within the buyer protection window, Esohor will: - Review the original agreement, listing, or service specification as provided on the Platform. - Examine any supporting evidence submitted by either party, including but not limited to communications, receipts, photographs, or proof of delivery or completion. - Take any additional steps Esohor deems necessary to assess the validity of the claim. Esohor's determination following this review shall be final and binding on both parties for the purposes of fund release. Esohor acts solely as a neutral payment intermediary in this process and not as an arbitrator, mediator, or legal authority. Esohor makes no guarantee of any particular outcome. Approved refunds will be processed and returned to the buyer's registered payment account within **five (5) business days** of the claim being resolved in the buyer's favor. #### 7A.6 Applicable Charges Esohor-mediated transactions may be subject to a processing or intermediary fee. The applicable charge, if any, will be communicated to the relevant parties at the time of the transaction or as published in the applicable fee schedule on the Platform. Esohor reserves the right to deduct applicable charges from the held amount prior to disbursement. #### 7A.7 Limitation of Liability Esohor's role in mediated transactions under this Section is strictly that of a payment intermediary. Esohor does not guarantee the quality, legality, accuracy, or fulfillment of any product, service, or arrangement between users. In the event of a dispute, Esohor will make reasonable efforts to assess the claim fairly based on available information, but its total liability in connection with any single mediated transaction shall not exceed the total value of the payment held for that specific transaction. Once held funds have been disbursed to the seller or service provider following the expiry of the buyer protection window under Section 7A.3, Esohor's intermediary role is considered fulfilled and Esohor shall bear no further liability in connection with that transaction. Esohor shall not be liable for any indirect, incidental, consequential, or punitive losses arising from or in connection with a mediated transaction. --- ### 8. Managing Your Content - You may delete your posts and comments at any time. If other users have commented on your post, the post content may be removed but dependent content (such as others' comments) may be retained in a dissociated form. - Your posts and comments may be edited by you at any time. - You may delete your WebPlace at any time (see Section 10 — Account Deletion). #### 8.1 Complaints & Reporting **Complaints regarding another user's content** — including but not limited to illegal content, prohibited material, hate speech, or content that otherwise violates these Terms — may be submitted at any time. There is no time limit for reporting content that remains visible or accessible on the Platform. Esohor retains full discretion to act on any such report, including taking no action, regardless of when it is submitted. **Complaints regarding incidents that directly affect you personally** — including but not limited to abuse, threats, harassment, delivery disputes, or service-related problems — must be submitted within **five (5) business days** of the incident occurring or becoming known to you. Complaints submitted after this window may not be actionable, though Esohor retains full discretion to act on any report regardless of timing if it deems the matter sufficiently serious. --- ### 9. Security & Administrative Access - All passwords on Esohor are stored in hashed form. Esohor does not have access to your plain-text password and cannot recover it. If you lose your password, use the password reset feature. - **Chat and messages on Esohor are not end-to-end encrypted.** Do not share sensitive information through the Platform's messaging features. - Esohor's global/super administrators have access to all data on the Platform, including the content of private WebPlaces. This access is exercised only where there is a report or reasonable suspicion of illegal activity, for the purpose of enforcing applicable laws, investigating such activity, and maintaining Platform safety. --- ### 10. Account Deletion & User Rights You may delete your WebPlace at any time by using the account deletion feature or by contacting us at **contact@esohor.com**. **Account deletion is not immediate.** A deletion request — including requests to remove submitted legal documents such as National ID (NID), business registration documents, or any other identity or verification documents — will take effect after **ten (10) business days** from the date of the request. This waiting period exists to protect against unlawful account activity, to allow pending transactions or disputes to be resolved, and to preserve the ability to trace account activity if required by law enforcement or legal process during that window. During this period your WebPlace will remain accessible but will be scheduled for deletion. **If, at any point during or after the submission of a deletion request, Esohor identifies or receives a report of any misconduct, violation of these Terms, illegal activity, unresolved dispute, pending transaction, or any matter requiring investigation in connection with your WebPlace, the deletion of your account — and the removal of any associated data or documents — will be suspended until the relevant matter is fully resolved to Esohor's satisfaction.** The ten (10) business day period shall not begin, or shall be paused if already running, for the duration of any such investigation or resolution process. Esohor shall not be liable for any delay in account deletion arising from such circumstances. Upon deletion becoming effective: - All personal and analytically identifiable information directly associated with your account will be permanently deleted from Esohor's systems, including submitted legal and identity documents. - Certain data that is necessary to maintain the integrity of records that other users may rely upon — such as transaction invoices, purchase receipts, posts others have commented on, or content transferred to you by another user — will be **retained but permanently dissociated from your personally identifiable information.** Such records will continue to exist to support the other party's legitimate records but will no longer be linked to you in any identifiable way. - **All points, balances, credits, accounting entries, rewards, or any other Esohor-related perks or monetary value associated with your WebPlace will be permanently forfeited and irrevocably transferred to Esohor upon deletion becoming effective. Esohor shall have sole and absolute discretion over the use, allocation, or disposal of any such forfeited amounts and shall bear no obligation to account for or return them to the user under any circumstances.** **Important Notice Regarding Withdrawal Before Deletion:** You are strongly advised to withdraw any available balance from your WebPlace before submitting a deletion request. Withdrawal of your available balance is subject to the minimum cash-out limit applicable to your account at the time of the request, as published in the applicable fee schedule or communicated through the Platform. **If your available balance does not meet the minimum cash-out limit at the time of deletion, that balance cannot be withdrawn and will be permanently forfeited to Esohor upon deletion becoming effective.** Esohor shall bear no liability for any balance forfeited as a result of the user's failure to withdraw prior to deletion or due to the balance falling below the minimum cash-out threshold. This approach ensures a seller's sale records or another user's receipt remains intact, while your personal identity is fully removed from our systems. For any requests or assistance, contact: **contact@esohor.com** --- ### 11. Suspension & Termination by Esohor Esohor may suspend, restrict, or permanently terminate any WebPlace at any time, without prior notice, for reasons including but not limited to: - Fraud or attempted fraud. - Abusive behavior toward other users or Esohor staff. - Violation of any provision of these Terms. - Any conduct that Esohor, at its sole discretion, considers harmful to the Platform or its users. No compensation or refund will be owed to a user whose account is terminated for violations of these Terms. Upon termination, all points, balances, credits, accounting entries, rewards, or any other Esohor-related perks or monetary value associated with the terminated WebPlace shall be permanently forfeited and irrevocably transferred to Esohor. Esohor shall have sole and absolute discretion over the use, allocation, or disposal of any such forfeited amounts and shall bear no obligation whatsoever to return or account for them. --- ### 12. Indemnification You agree to indemnify, defend, and hold harmless Esohor, its owners, officers, representatives, and agents from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: - Your use of or access to the Platform. - Your content, including any claim that your content infringes, misappropriates, or violates any third-party right, including intellectual property rights, privacy rights, or applicable law. - Your violation of any provision of these Terms. - Your misrepresentation of age, identity, parental consent, or any other information provided to Esohor. - Any transaction or interaction you conduct with another user on the Platform. Esohor reserves the right to assume exclusive control of the defense of any matter subject to indemnification by you, at your expense. You agree to cooperate fully with Esohor in the defense of any such claim. --- ### 13. Disclaimers & Limitation of Liability - Esohor provides the Platform on an **"as is" and "as available" basis** without warranties, express or implied. - Esohor does not guarantee uninterrupted, error-free, or secure access to the Platform. - Esohor is not responsible for the actions, content, or conduct of any user, third-party service, or external link. - Esohor is not a party to any transaction between buyers and sellers on non-official WebPlaces and is not liable for any dispute arising from such transactions, except where Esohor acts as a payment intermediary under Section 7A. However, WebPlaces bearing the official **"esohor official"** badge are directly owned and operated by Esohor, and transactions conducted through such WebPlaces are subject to Esohor's direct responsibility. - **To the maximum extent permitted by applicable law, Esohor's total liability for any claim arising from an "esohor official" badged WebPlace shall not exceed the value of the single most recent completed purchase made by the claimant on that WebPlace prior to the date of the claim.** Esohor shall have no liability whatsoever for any claim arising outside of "esohor official" badged WebPlaces, save as expressly provided under Section 7A. - Esohor shall not be liable for any indirect, incidental, special, consequential, or punitive damages under any circumstances. - Esohor is not liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to natural disasters, government action, internet outages, or third-party service failures. --- ### 14. Dispute Resolution In the event of any dispute arising from or relating to these Terms or the Platform, both parties agree to first attempt resolution through good-faith informal negotiation for a period of at least fifteen (15) business days before initiating any formal legal proceeding. --- ### 15. Governing Law & Jurisdiction These Terms are governed by and construed in accordance with the laws of **Bangladesh**. Any disputes arising from or relating to these Terms or the Platform that cannot be resolved informally shall be subject to the exclusive jurisdiction of the competent courts of Tangail, Bangladesh. All users — including users located outside of Bangladesh — agree that disputes shall be governed exclusively by the laws of Bangladesh and resolved solely in the courts of Tangail, Bangladesh, regardless of any conflict of law principles or rules that might otherwise apply. By using the Platform, international users expressly consent to this jurisdiction. --- ## PART II — PRIVACY POLICY --- ### 1. Introduction This Privacy Policy explains what information Esohor collects from you, why we collect it, how we use it, and your rights regarding that information. By using Esohor, you agree to the collection and use of information as described in this Policy. --- ### 2. Information We Collect #### 2.1 Personal Information We collect the following personal information when you register or interact with the Platform: - **Name** — to identify you and personalize your experience. - **Email address** — required for account creation, OTP verification, password resets, and platform communications. - **Phone number** — used for transaction and shipping related communication. - **Payment details (bKash number)** — collected solely for processing refunds and tracking financial transactions. - **National Identity Document (NID)** — collected when you choose to verify your identity. Used to confirm the authenticity of your WebPlace. - **Business/institutional documents** — collected when verifying a business or organizational WebPlace. Used to confirm legal standing. #### 2.2 Session & Cookie Data Esohor uses session attributes (stored as cookies or server-side session data) to operate the Platform. Some of these are: | Attribute | Purpose | |---|---| | `pref_lang` | Remembers your preferred language. Does not require login. | | `unique_visitor_id` | Tracks unique visits for platform analytics. Does not require login. | | `user_id` | Identifies your logged-in account session. | | `device_id` | Identifies the device you are using. | | `otp` | Temporarily stores the OTP during verification. | | `otp_validated` | Records whether your OTP has been successfully verified. | | `reset_password_time` | Tracks the time of your last password reset request. | | `secure_session` | Maintains a secure authenticated session. | | `api_session` | Manages API-based session access. | | `api_client_check` | Verifies the API client making the request. | | `tick_time` | Internal timing reference used for Platform operations. Does not require login. Note: tick time may differ from real clock time. | | `timezone` | Stores your timezone to display times correctly. | | `post_viewed` | Maintains a list of recently viewed posts to avoid repetition. | | `update_count` | Tracks the number of unread notifications. | | `subscribed` | Records your notification subscription preferences. | The above list reflects the session attributes currently in use. Additional attributes may be introduced as the Platform develops. #### 2.3 Behavioral Data We collect data about how you use the Platform, including posts you create, votes and likes you give, comments you make, and purchases you complete. This data is used to personalize your experience and improve the Platform. #### 2.4 Technical Data We collect technical information such as your IP address and browser/device information. This is used for security, fraud prevention, and improving Platform performance. --- ### 3. Why We Collect This Information We collect and use your information for the following purposes: - To create and maintain your WebPlace and verify your identity. - To process transactions, generate receipts, and maintain financial records. - To communicate with you regarding your account, orders, or Platform updates. - To personalize the content and experience you see on the Platform. - To detect, investigate, and prevent fraud, abuse, and illegal activity. - To comply with applicable laws and legal obligations. --- ### 4. Sharing of Information **Esohor does not sell, rent, or share your personal information with third parties for marketing or commercial purposes.** However, we may disclose your information in the following limited circumstances: - **Law Enforcement & Legal Compliance:** We will disclose your information to government authorities, law enforcement agencies, or courts when required to do so by applicable law, a court order, or a lawful government request. We reserve the right to cooperate fully with such authorities. - **Payment Processing:** We currently use **bKash** for payment-related communication. In the future, we intend to use **SSLCommerz**. Information necessary to process or record a transaction may be shared with these payment processors. --- ### 5. Hosting Provider Esohor uses third-party hosting services to operate the Platform. Our hosting provider may collect their own technical and analytical data as part of their standard infrastructure operations. **Esohor has no control over what data the hosting provider independently collects, stores, or processes.** --- ### 6. Data Security - All passwords are stored using one-way hashing. Esohor cannot retrieve or view your password. - Esohor's global/super administrators have access to all Platform data, including private WebPlaces, only where there is a report or reasonable suspicion of illegal activity, for the purposes of legal compliance, fraud prevention, and Platform safety. - **Please note that chat and messages on Esohor are not end-to-end encrypted.** We advise you not to share sensitive or confidential information through Platform messaging. - While we take reasonable measures to protect your information, no system is completely secure. Esohor cannot guarantee absolute security of your data. --- ### 7. Your Rights You have the following rights regarding your personal data: - **Access & Correction:** You may access and update your personal information through your WebPlace and Profile settings at any time. If you are unable to update certain information directly, you may contact us at **contact@esohor.com** for assistance. - **Account Deletion:** You may request deletion of your account and personal data at any time by emailing **contact@esohor.com** (in-platform deletion will be available in a future update). Deletion requests, including requests for removal of submitted legal and identity documents (National ID (NID), business documents, etc.), take effect after **ten (10) business days** from the date of the request. This period exists to prevent unlawful activity, resolve any pending matters, and preserve necessary traceability. Once effective, all personal data and data that can identify you will be permanently removed. Certain records structurally necessary to support other users' legitimate records (such as transaction receipts and invoices) will be retained but permanently dissociated from your personally identifiable information, so they can no longer be used to identify you. **If any misconduct, Terms violation, illegal activity, unresolved dispute, or pending matter requiring investigation is identified in connection with your WebPlace at any point during or after submission of a deletion request, the deletion and removal of all associated data and documents will be suspended until the matter is fully resolved to Esohor's satisfaction. The ten (10) business day period shall not begin, or shall be paused if already running, for the duration of any such process. Esohor shall not be liable for any resulting delay.** Upon deletion becoming effective, all points, balances, credits, accounting entries, rewards, or any other Esohor-related perks or monetary value associated with your WebPlace will be permanently forfeited to Esohor. You are strongly advised to withdraw any available balance before submitting a deletion request. Withdrawal is only possible if your balance meets the applicable minimum cash-out limit; balances below this threshold cannot be withdrawn and will be forfeited upon deletion. Esohor bears no liability for any forfeited balance. - **Data Portability:** You may request a copy of the personal data we hold about you in a structured, commonly used, and machine-readable format by contacting us at **contact@esohor.com**. - **Objection to Processing:** You may object to the processing of your personal data in certain circumstances, including where data is processed for direct marketing purposes. To exercise this right, contact us at **contact@esohor.com**. - **User-Shared Information:** If you voluntarily share personal or sensitive information (such as your name, contact details, or identity documents) in public areas of the Platform — including posts, comments, chat, or other user-generated content — such information is considered outside our technical control. While we will remove your account and associated data upon a deletion request, we cannot guarantee removal of information you have already made publicly visible or shared with other users. You remain solely responsible for the content you disclose in these contexts. - **Content Deletion:** You may delete your posts, comments, and WebPlace content at any time. Where your content has dependents (e.g., others have commented on your post), the content may be removed or anonymized while the dependent content is preserved. --- **Response Timeline:** We will acknowledge all data-related requests within **five (5) business days** of receipt. For any requests or concerns regarding your data, contact us at: **contact@esohor.com** --- ### 8. Data Retention We retain your personal information for as long as your WebPlace is active. Upon account deletion, personally identifiable data is permanently removed as described in Section 7. Anonymized and dissociated records may be retained indefinitely as part of transactional or platform records. --- ### 9. Changes to This Privacy Policy We may update this Privacy Policy at any time. The version number at the top of this document will be updated accordingly. For fundamental or major changes (first or second version number), Esohor will make reasonable efforts to notify users directly via email or in-app notification. Continued use of the Platform after any changes constitutes your acceptance of the revised Privacy Policy. It remains your responsibility to review this document periodically. --- ## General Disclaimers 1. **Early-Stage Platform:** Esohor is in active early development. Features may be incomplete, unstable, or subject to change without notice. Esohor makes no guarantee of uptime, feature availability, or error-free operation. 2. **Limitation of Liability:** Esohor's liability is strictly limited to claims arising from transactions conducted through "esohor official" badged WebPlaces, and to mediated transactions as expressly provided under Section 7A. In the case of "esohor official" badged WebPlaces, Esohor's total liability shall not exceed the value of the single most recent completed purchase made by the claimant on that WebPlace prior to the date of the claim. In the case of mediated transactions under Section 7A, Esohor's total liability shall not exceed the total value of the payment held for that specific transaction. Esohor shall have no liability whatsoever for any claim arising outside of these two categories. Any claim must be verified as directly caused by Esohor's fault, as established by a competent court of jurisdiction, or as Esohor may acknowledge in writing. Esohor shall not be liable for indirect, consequential, incidental, or punitive losses of any kind. 3. **No Warranty:** The Platform is provided "as is" without any warranty, express or implied, including warranties of merchantability or fitness for a particular purpose. To the extent permitted by applicable law, including the Sale of Goods Act 1930, all implied warranties are hereby disclaimed. 4. **Indemnification:** Users are responsible for their own conduct and content on the Platform and agree to indemnify Esohor as described in Section 12 of Part I. 5. **Parental Responsibility:** Esohor cannot verify the age of users or the existence of parental consent. Parents and legal guardians bear sole responsibility for monitoring and controlling their minor children's use of the Platform. Esohor expressly disclaims all liability for harm arising from a minor's use of the Platform where accurate age and consent information was not provided. 6. **Document Changes:** These Terms and this Privacy Policy may be modified at any time. The version number at the top of this document reflects the nature of the changes: the first digit indicates a fundamental change to your rights or obligations; the second digit indicates a major change; the third digit indicates a minor correction. For fundamental or major changes, Esohor will make reasonable efforts to notify users directly via email or in-app notification. It remains your responsibility to review this document periodically. --- *Document Version: 1.0.0*<br> *Contact: contact@esohor.com*<br> *Esohor — SP Park, Police Lines, Tangail Sadar, Tangail — 1900, Bangladesh*